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BoxBet Online Casino FAQ

Need help? We're here.

Is there a BoxBet community?

Absolutely! BoxBet has an active community on Telegram. To join, visit our official group at https://t.me/boxbet_portal. Be cautious of fraudulent groups posing as BoxBet; only one official BoxBet Telegram group exists. Only visit links posted on our official channels.

Where can I buy the BXBT token?

BXBT tokens are exclusively available for purchase on the Uniswap exchange using ETH. There are no Initial Coin Offerings (ICOs) or giveaways for BXBT. The only airdrop is available exclusively through our official website at boxbet.io/airdrop.

How long does my deposit take?

Deposits typically take between 10 minutes to 1 hour to process, depending on the blockchain network's traffic and the cryptocurrency used. In rare cases, it might take longer due to network congestion. For a full reference, read the confirmation and limits guide.

How long does my withdrawal take?

Withdrawals are usually processed immediately and credited to your account once your transaction is sufficiently confirmed on the blockchain. However, in rare cases, they may need to be reviewed by our team before being processed, which can take up to 24 hours. Please note that withdrawals may be blocked due to players' non-verification. For more information, please read our Terms and Conditions.

What is the minimum deposit/withdrawal?

The minimum deposit and withdrawal amounts vary depending on the cryptocurrency. For a full reference, read the confirmation and limits guide.

How do I switch my balance to USD or EUR when entering a game?

When you enter a game, you can set your balance to display in USD or EUR by selecting your preferred currency in the top right corner of the deposit currency page. Since some game providers don’t support cryptocurrencies, your balance may automatically show in USD or EUR for a consistent value display. Don’t worry—when you exit the game, your balance will switch back to your original cryptocurrency.

Where can I find my account history?

You can view your account history, including deposits, withdrawals, and gameplay, by logging into your account and navigating to the "Account History" section under your profile in the account dashboard.

How can I select another cryptocurrency?

To select a different cryptocurrency for deposits or withdrawals, navigate next to the wallet icon and choose your desired crypto from the drop-down list.

How can I contact support?

Our support team is available 24/7 to assist you. You can contact support via: - Live Chat: Available on our website - Email: [email protected]

Why can’t I withdraw my bonus funds?

Bonus funds come with wagering requirements to prevent bonus fraud. You’ll need to meet these requirements before withdrawing any bonus-related funds. If you’d like to cancel the bonus and withdraw your deposit, you can do so in the My Promo section of your account.

When do I need to verify my account, and how does it work?

Verification is required once your cumulative deposits or withdrawals reach 2,000 USDT. This process is handled through SumSub and is usually instant. If you experience any issues during verification, please note that certain jurisdictions may restrict the ability to verify accounts. If this happens, contact support for assistance.

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